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Insurance Technologies Corp
is an industry leader in providing software solutions
for insurance rating. We have multiple rating solutions
for insurance carriers and independent insurance agents.
Our products allow agents to quote insurance to their
client quickly and efficiently.
ITC is dedicated to building a quality software solution
for the Property and Casualty Insurance Industry. We
exceed our customer's expectations through excellent
service and innovative solutions.
Founded in 1983 and operating nationwide, ITC has grown
rapidly and achieved an enviable track record in the
fast-changing world of insurance technology. That's why
we currently serve more than 90 insurance companies and
over 30,000 agencies.
Software Programmer (C# and .net) |
Call Center Manager
Software Programmer (C# and
.net)
The successful candidate will work in a casual
team-based setting, maintaining and creating software
solutions to meet our customer's requirements.
Requirements
• One year of .Net C#, any version
• Effective in a deadline oriented environment
• College degree or similar experience
• Insurance experience a plus
• Web service experience a plus
• Multi-tiered application experience a plus
Benefits
Medical: UnitedHealthcare
Dental/Vision/Life/AD&D: Principal Financial
Retirement: 401(k) plan with company match
Flexible spending accounts for medical and child/senior
care
Call Center Manager
The successful candidate will work in a casual
team-based setting, directly managing a small call
center with six front-line employees.
Requirements
•Responsible for designing and implementing improved
process and operational policies
•College degree or three years prior experience managing
a small call center or customer service group
•Thorough understanding of phone systems and call
recording
•Set and measure performance expectations
•Maintain an up-to-date knowledge of industry
developments
•Monitor random calls to improve quality, minimize
errors and track performance
•Review performance of staff, identifying staff training
needs and plan training sessions
•Analyze department data and create a detailed monthly
report
•Monitor real-time call data
•Maintain the correct recorded announcement menus and
make changes as necessary
•Strong managerial and communication skills
•Strong Excel skills
•Property and casual insurance experience a plus
•Technical support background a plus
Benefits
Medical: UnitedHealthcare
Dental/Vision/Life/AD&D: Principal Financial
Retirement: 401(k) plan with company match
Flexible spending accounts for medical and child/senior
care
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